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The Intersection of AI, Voice Biometrics, and Call Center Fraud Risk
By Milind Borkar, Illuma
Illuma
Jan 13, 2025

What If Credit Union Call Centers Had Extra Time on Every Call?
By Milind Borkar, Illuma
Illuma
Sep 11, 2024

Enhancing Banking Call Center Fraud Prevention With Voice Biometrics
By Milind Borkar, Illuma
Illuma
Jul 16, 2024

Frictionless Authentication Using Passive Voice Biometrics in Banking Call Centers
By Milind Borkar, Illuma
Illuma
Jun 7, 2024

Can You Use Passive Voice Authentication for More Secure Helpdesk Calls?
By Milind Borkar, Illuma
Illuma
May 13, 2024