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What If Credit Union Call Centers Had Extra Time on Every Call?
By Milind Borkar, Illuma
Illuma
Sep 11, 2024

Enhancing Banking Call Center Fraud Prevention With Voice Biometrics
By Milind Borkar, Illuma
Illuma
Jul 16, 2024

Frictionless Authentication Using Passive Voice Biometrics in Banking Call Centers
By Milind Borkar, Illuma
Illuma
Jun 7, 2024

Can You Use Passive Voice Authentication for More Secure Helpdesk Calls?
By Milind Borkar, Illuma
Illuma
May 13, 2024

WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%
By Milind Borkar, Founder/CEO, Illuma
Illuma
Apr 2, 2024

The Real Cost of Contact Center Authentication: ROI for Voice Authentication
By Milind Borkar, Founder/CEO, Illuma Part four of a four-part series.
Illuma
Mar 13, 2024

The Real Cost of Contact Center Authentication: Member Time
By Milind Borkar, Founder/CEO, Illuma Part three of a four-part series.
Illuma
Feb 8, 2024

The Real Cost of Contact Center Authentication: Security Costs
By Milind Borkar, Founder/CEO, Illuma Part two of a four-part series.
Illuma
Jan 17, 2024