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Operations Article Member Engagement Membership Compliance Cybersecurity & Fraud Protection Finance Loans Case Study Webinar ADVANTAGE Data & Analytics Infographic Agility Recovery Carefull Illuma TraceSecurity Resource Guide Envisant Nasdaq Verafin Constant Prisma Campaigns Sharetec Deposits NewtekOne Wealth Management Arkatechture Eltropy Wipfli CNote CSS Market Share Goalsetter Debbie Eko Finalytics.ai White Paper Casap InterLutions MessagePay Peacefully Report Podcast Ranqx Amazon Business SilverSky Sparrow Tetto 5G

financial-plus-cu

Financial Plus Credit Union Cuts Authentication Time 93% and AHT 14% With Voice Biometrics

By Illuma

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smiling call center representatives

What If Credit Union Call Centers Had Extra Time on Every Call?

By Milind Borkar, Illuma

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fraudster typing on a laptop

Latest Fraud Trends Hitting the Banking Sector

By Milind Borkar, Illuma

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call center employees taking phone calls

Enhancing Banking Call Center Fraud Prevention With Voice Biometrics

By Milind Borkar, Illuma

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abstract image showing employee id and digital pen

Frictionless Authentication Using Passive Voice Biometrics in Banking Call Centers

By Milind Borkar, Illuma

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people looking at a helpdesk screen on a laptop

Can You Use Passive Voice Authentication for More Secure Helpdesk Calls?

By Milind Borkar, Illuma

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WyHy FCU exterior shot

WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%

By Milind Borkar, Founder/CEO, Illuma

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woman call center representative

The Real Cost of Contact Center Authentication: ROI for Voice Authentication

By Milind Borkar, Founder/CEO, Illuma Part four of a four-part series.

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concerned woman talking on the phone

The Real Cost of Contact Center Authentication: Member Time

By Milind Borkar, Founder/CEO, Illuma Part three of a four-part series.

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call center representatives talking on headsets

The Real Cost of Contact Center Authentication: Security Costs

By Milind Borkar, Founder/CEO, Illuma Part two of a four-part series.

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