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Frictionless Authentication Using Passive Voice Biometrics in Banking Call Centers
By Milind Borkar, Illuma
WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%
By Milind Borkar, Founder/CEO, Illuma
The Real Cost of Contact Center Authentication: ROI for Voice Authentication
By Milind Borkar, Founder/CEO, Illuma Part four of a four-part series.
The Real Cost of Contact Center Authentication: Member Time
By Milind Borkar, Founder/CEO, Illuma Part three of a four-part series.
The Real Cost of Contact Center Authentication: Security Costs
By Milind Borkar, Founder/CEO, Illuma Part two of a four-part series.
The Real Cost of Contact Center Authentication: Operating Costs
By Milind Borkar, Founder/CEO, Illuma Part one of a four-part series.