At CUNA Strategic Services, we proudly work with alliance providers that check all the boxes: Solutions that boost bottom lines. Systems and services that solve problems. Products that bring peace of mind and enhance relationships. When credit union pros need new solutions, better ways of doing things today or a plan for the future, they start here.
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The NCUA named overdraft/courtesy pay programs a supervisory priority – is your credit union prepared?
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Do you know how to review and analyze a vendor's business continuity, disaster recovery and pandemic plans?
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Tabletop testing is being increasingly required for organizations of all sizes. But what is tabletop testing and how should you handle it?
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As financial institutions continue to align their AML/CFT programs with FinCEN’s National Priorities, collaborative approaches can provide a more complete view of financial crime.
free webinar
The financial industry’s approach to combating financial crime is constantly evolving, but many challenges remain. Criminals continue to develop new illicit tactics, driving an increase in SARs, growing regulatory fines and trillions in laundered funds. The reality is no institution can be effective alone – collaboration between institutions is essential to combat financial crime.
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ChatGPT is here, and its impacts on the world have been immediate and resounding.
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Watch this educational webinar to learn about the scale of modern slavery, human trafficking typologies and financial indicators.
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Fraudsters and imposters are always trying to find new ways to overcome the latest security measures. For credit unions and banks that are implementing voice authentication as a better way to protect members from account takeovers, this raises an important question: Can voice synthesis software “deepfake” a person’s voice well enough to fool voice verification software?
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Financial education has the power to transform not only your community but your credit union itself, too. However, the truth is most of today's financial education programs just aren't working, as evidenced by decreasing financial literacy rates. To yield the benefits that financial education creates, like more active and loyal members, it's time to reimagine your programming.
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In 2003, an inquisitive teller at Washington State Employees Credit Union (WSECU) asked the CEO why so many non-members of the cooperative were cashing credit union member checks.
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Deposit growth is top of mind for many credit unions right now. Consumers are evaluating the best alternatives for their deposit dollars and organizations are shoring up liquidity in the face of possible future defaults.
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It’s all in the eyes of the beholder. Learn more about creating a better experience for your members regarding your overdraft program. QUESTION: When a member overdraws their account, is the overdraft fee considered a charge for using a service or a penalty for having non-sufficient funds?
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If credit unions want to build a broad base of members, they'll have to embrace personalization. But first, they must understand how different generations and segments approach banking so they can deliver the services and messages that will appeal to their varied expectations.
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Use this editable exercise to validate your cybersecurity plans and ensure that your branch is prepared to both maintain operations and efficiently recover from cyber interruption.
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The new cookie-less reality is drawing near. Google will start phasing out the use of third-party cookies through the end of 2024, and many other tech giants are following suit. The end of cookie-based advertising will impact how marketers track information on their consumers and serve them targeted ads.
on demand webinar
It seems like the only thing for certain with the state of labor markets is they're anything but. Between an economic rollercoaster, shifts in work cultures and growing remote options, labor markets have never been more challenging. So, how can credit unions thrive in the face of staffing woes?