About
Solutions
Resources
Connect
- General inquiries
- Become an alliance partner

About
Solutions
Resources
Connect
- General inquiries
- Become an alliance partner

Content

Operations Article Compliance Member Engagement Cybersecurity & Fraud Protection Membership Finance TraceSecurity Loans Case Study Webinar Carefull ADVANTAGE Data & Analytics Agility Recovery Illuma Market Share Deposits Resource Guide Eltropy Infographic Nasdaq Verafin Wealth Management Wipfli Envisant Finalytics.ai CSS Prisma Campaigns CNote Constant Sharetec Debbie NewtekOne Eko Casap InterLutions Strivve White Paper Homethrive Goalsetter MessagePay Podcast Report Amazon Business Arkatechture Ranqx Sparrow

young women in a call center having a conversation

How Voice Security AI Cuts Average Handle Time Without Cutting Corners

By Milind Borkar, Illuma

Picture of Illuma

contact overlay of someone working on a laptop

Synth Identity Fraud & Synthetic Voices: How they’re reshaping contact center risk profiles

By Milind Borkar, Illuma

Picture of Illuma

cyber fraud digital overlay of a man working at a laptop

Fraud-as-a-Service: Sophisticated fraud tools are mainstream

By Milind Borkar, Illuma

Picture of Illuma

WyHy FCU exterior shot

WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%

By Milind Borkar, Founder/CEO, Illuma

Picture of Illuma

unhappy call center rep

Why Your Contact Center May Be at Greater Risk in 2025-26

By Milind Borkar, Illuma

Picture of Illuma

ai and digital channels abstract overlay

AI’s Growing Threat to Digital Channels

By Milind Borkar, Illuma

Picture of Illuma

call center employees talking on headphones and looking at computer screens

Call Center Fraud Is Rising – Here’s How to Fight Back

By Milind Borkar, Illuma

Picture of Illuma

security shield

Silent Security: How passive voice biometrics defends against fraud

By Milind Borkar, Illuma

Picture of Illuma

voice sound wave

Credit Union Contact Centers Are Under Attack – Is Yours Protected?

By Illuma

Picture of Illuma

multi-colored data graphic imposed over a woman's face

Fed’s Michael Barr Urges Financial Institutions to Combat Deepfakes With Advanced AI

By Milind Borkar, Illuma

Picture of Illuma

1 2 3

CUNA Strategic Services connects credit unions to innovative, industry-specific solutions that help drive membership growth and operational excellence at an attractive price.

Get in Touch

General Inquiries

Become an Alliance Provider

Our Solutions

Grow Your Credit Union

Strengthen Security

Improve Operations

Who We Are

What We Believe

Disclosures

ADA Compliance Notice & Legal