About
Solutions
Resources
Connect
- General inquiries
- Become an alliance provider

About
Solutions
Resources
Connect
- General inquiries
- Become an alliance provider

Content

Operations Article Compliance Cybersecurity & Fraud Protection Member Engagement Membership Finance TraceSecurity Case Study Loans Carefull ADVANTAGE Webinar Data & Analytics Agility Recovery Market Share Deposits Illuma Eltropy Resource Guide Finalytics.ai Infographic Nasdaq Verafin Wealth Management Wipfli CSS Envisant CNote Debbie NewtekOne Eko Sharetec Podcast Video Casap Constant Homethrive InterLutions White Paper Strivve Report Goalsetter MessagePay HuLoop Amazon Business Ranqx SilverSky Sparrow

video overlay

Illuma Overview Video

By Illuma

Picture of Illuma

people looking at a helpdesk screen on a laptop

Can You Use Passive Voice Authentication for More Secure Helpdesk Calls?

By Milind Borkar, Illuma

Picture of Illuma

young women in a call center having a conversation

How Voice Security AI Cuts Average Handle Time Without Cutting Corners

By Milind Borkar, Illuma

Picture of Illuma

contact overlay of someone working on a laptop

Synth Identity Fraud & Synthetic Voices: How they’re reshaping contact center risk profiles

By Milind Borkar, Illuma

Picture of Illuma

cyber fraud digital overlay of a man working at a laptop

Fraud-as-a-Service: Sophisticated fraud tools are mainstream

By Milind Borkar, Illuma

Picture of Illuma

WyHy FCU exterior shot

WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%

By Milind Borkar, Founder/CEO, Illuma

Picture of Illuma

unhappy call center rep

Why Your Contact Center May Be at Greater Risk in 2025-26

By Milind Borkar, Illuma

Picture of Illuma

ai and digital channels abstract overlay

AI’s Growing Threat to Digital Channels

By Milind Borkar, Illuma

Picture of Illuma

call center employees talking on headphones and looking at computer screens

Call Center Fraud Is Rising – Here’s How to Fight Back

By Milind Borkar, Illuma

Picture of Illuma

security shield

Silent Security: How passive voice biometrics defends against fraud

By Milind Borkar, Illuma

Picture of Illuma

1 2 3

CUNA Strategic Services connects credit unions to innovative, industry-specific solutions that help drive membership growth and operational excellence at an attractive price.

Get in Touch

General Inquiries

Become an Alliance Provider

Our Solutions

Grow Your Credit Union

Strengthen Security

Improve Operations

Who We Are

What We Believe

Disclosures

ADA Compliance Notice & Legal