CUNA Strategic Services
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CUNA Strategic Services
  • About
    • Who we are
    • What we do
    • How we work
    • Our alliance providers
    • System support
    • Leadership
    • What we believe
  • Solutions
    • Grow
      • Loans
      • Deposits
      • Membership
    • Strengthen
      • Compliance
      • Cybersecurity & fraud protection
      • Member engagement
    • Improve
      • Data & analytics
      • Operations
      • Market share
    • All solutions
  • Resources
    • Resources
      • All Resources
      • Compliance
      • Data & analytics
      • Deposits
      • Finance
      • Loans
      • Market share
      • Member engagement
      • Membership
      • Operations
      • Cybersecurity & fraud protection
      • Wealth building
    • News
    • Events
      • Industry events
      • Webinars
  • Connect
    • General inquiries
    • Become an alliance partner

    Content

    Operations Article Member Engagement Membership Compliance Finance Cybersecurity & Fraud Protection Loans Webinar Case Study ADVANTAGE Data & Analytics Carefull Infographic Illuma Agility Recovery Resource Guide Constant Envisant Nasdaq Verafin Sharetec Prisma Campaigns TraceSecurity NewtekOne Arkatechture CNote CSS Goalsetter Wealth Management Wipfli Debbie Finalytics.ai Eko Eltropy White Paper Deposits Market Share Casap MessagePay Report InterLutions Peacefully Podcast Ranqx Amazon Business SilverSky Sparrow Tetto 5G
    cyber-criminal

    AI-Powered Voice Biometrics: The Key weapon in the fraud war

    By Milind Borkar, Illuma
    Picture of Illuma
    Illuma
    Apr 25, 2025
    call-center

    Why Knowledge-Based Authentication Solutions Are Failing…and What’s Next

    By Milind Borkar, Illuma
    Picture of Illuma
    Illuma
    Apr 14, 2025
    banking-voice-biometrics-call-center-fraud-prevention

    Your Call Center Is Protected With Voice Biometrics. What’s Next?

    By Milind Borkar, Illuma
    Picture of Illuma
    Illuma
    Mar 28, 2025
    contact-center-fraud-red-flag

    Introducing the Risk Rating Feature for Illuma Shield

    By Milind Borkar, Illuma
    Picture of Illuma
    Illuma
    Feb 7, 2025
    generative_ai

    The Intersection of AI, Voice Biometrics, and Call Center Fraud Risk

    By Milind Borkar, Illuma
    Picture of Illuma
    Illuma
    Jan 13, 2025
    Illuma-team

    The Voice Authentication Journey for Illuma

    By Milind Borkar, Illuma
    Picture of Illuma
    Illuma
    Dec 9, 2024
    dort-financial

    Dort Financial Credit Union Improves Upsells, Cuts Escalations 50%, and Ends Agent Attrition With Voice Authentication Technology

    By Illuma
    Picture of Illuma
    Illuma
    Nov 12, 2024
    financial-plus-cu

    Financial Plus Credit Union Cuts Authentication Time 93% and AHT 14% With Voice Biometrics

    By Illuma
    Picture of Illuma
    Illuma
    Oct 17, 2024
    smiling call center representatives

    What If Credit Union Call Centers Had Extra Time on Every Call?

    By Milind Borkar, Illuma
    Picture of Illuma
    Illuma
    Sep 11, 2024
    css-webinar-series-2024

    CSS Webinar Series: Safeguarding Your Credit Union’s Future (Beating Fraudsters at Their Own Game)

    A free webinar brought to you by CUNA Strategic Services, Carefull, Illuma, and Nasdaq Verafin
    Picture of CUNA Strategic Services
    CUNA Strategic Services
    Aug 28, 2024
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    CUNA Strategic Services
    CUNA Strategic Services connects credit unions to innovative, industry-specific solutions that help drive membership growth and operational excellence at an attractive price.
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