Deploy in Days and Drive Immediate Operational Value

By Milind Borkar, Illuma

llumaSHIELD™ has proven that advanced voice security does not require long, complex deployment cycles. Organizations can move from evaluation to live authentication quickly – often in mere days – without overhauling existing contact center infrastructure. IllumaSHIELD integrates seamlessly into current telephony, IVA, and agent workflows, minimizing IT effort while accelerating time to value.

Why Is IllumaSHIELD Fast to Deploy?

IllumaSHIELD is a natively cloud-based Software as a Service (SaaS) offering and built to integrate directly into existing contact center and telephony environments without requiring major infrastructure changes.

Key implementation advantages include:

• No hardware installation

• No carrier-level changes

• Minimal dependency on IT resources

• Seamless integration with existing call flows

• No disruption to live operations

This approach allows teams to move from planning to production rapidly – without months of configuration or system redesign which is typical for older voice biometric systems.

How Quickly Do Organizations Go Live?

Customer success stories consistently show fast time to launch:

• “Implementation was remarkably easy – especially with Glia. We had Illuma set up for testing in about 15 minutes and migrated it to production in under five. It’s one of the most straightforward, low-maintenance deployments I’ve experienced.” Eric Palmer, Manager of the Project Management Office, Wellby Financial

• “We were looking to remove friction from our client experience with the contact center, while also providing enhanced security for our customers’ accounts. We were impressed with the strength of Illuma’s product and delightfully surprised that the solution could be integrated with our digital customer platform within 2 weeks.” Jen Zorn, CIO, Evans Bank

• “From an IT lift, it was maybe an hour. The integration was built into Glia, so there was just some basic testing to do. It was probably one of the easiest projects and integrations that I’ve worked on in my career. On the call center side, we did maybe an hour of training. The lift of implementing this was nothing. With other vendors, we were used to weeks and weeks of meetings and trying to get things done. Rolling out Illuma took a fraction of the time. It couldn’t have been any easier to put in place.” Eric Valla, CIO, WyHy FCU

Several organizations report being able to implement in a day and go live in weeks.

What Makes Onboarding Simple?

IllumaSHIELD is designed to fit naturally into existing operations. Onboarding simplicity includes:

• Limited agent training required

• Voiceprint registration (also known as enrollment) happens automatically in the background

• Clear, real-time indicators for agents from day one

By simplifying agent and account holder onboarding, organizations avoid the slow adoption curves that often delay value from new technology.

How Fast Do Organizations See Results?

Fast implementation leads to fast outcomes.

• Wellby Financial saw immediate efficiency gains, achieving a 95% reduction in caller verification time with over 22,000 members enrolling in just six months

• Evans Bank reduced average call handle time by 40 seconds and cut identity verification time by 50–65%

• WyHy Federal CU achieved rapid adoption, enrolling 35% of its membership within nine months and reducing authentication time by 83%

• Dort Financial CU experienced operational improvements soon after launch, including reduced escalations and improved agent upsell effectiveness, without extended ramp-up periods

• Empower FCU reduced member verification time by 81%, achieved strong adoption with 80% of members opting in, and protected nearly 30,000 members within six months

• P1FCU reduced authentication time by 85% and achieved over 35% member adoption in less than 2 years

• San Francisco Fire CU cut authentication times by up to 96%, enrolling over 27,000 members (more than one-third of its total membership) in 18 months and using voice authentication on 83% of calls

• TDECU enrolled more than 50,000 members in 9 months, dramatically reducing authentication time by over 87% per call

Why Fast Implementation Matters

Long deployments increase risk, cost, and organizational resistance. IllumaSHIELD removes these barriers by enabling organizations to:

• Prove value quickly

• Minimize change management challenges

• Deliver immediate improvements to the caller experience

• Strengthen security without delaying service

This speed to implement is a critical reason many organizations choose IllumaSHIELD over traditional voice biometric or authentication solutions. Book a demo to see how IllumaSHIELD deploys in days and secures calls in seconds.

Connect with Illuma today.