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Operations Article Compliance Member Engagement Cybersecurity & Fraud Protection Membership Finance Loans TraceSecurity Case Study Webinar Carefull ADVANTAGE Data & Analytics Agility Recovery Illuma Market Share Deposits Eltropy Resource Guide Infographic Nasdaq Verafin Wealth Management Wipfli CSS Finalytics.ai Envisant Prisma Campaigns CNote Constant NewtekOne Sharetec Debbie Eko Casap InterLutions Podcast Homethrive Strivve White Paper Goalsetter MessagePay Report Amazon Business Arkatechture HuLoop Ranqx Sparrow

young women in a call center having a conversation

How Voice Security AI Cuts Average Handle Time Without Cutting Corners

By Milind Borkar, Illuma

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Synth Identity Fraud & Synthetic Voices: How they’re reshaping contact center risk profiles

By Milind Borkar, Illuma

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cyber fraud digital overlay of a man working at a laptop

Fraud-as-a-Service: Sophisticated fraud tools are mainstream

By Milind Borkar, Illuma

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WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%

By Milind Borkar, Founder/CEO, Illuma

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Why Your Contact Center May Be at Greater Risk in 2025-26

By Milind Borkar, Illuma

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AI’s Growing Threat to Digital Channels

By Milind Borkar, Illuma

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call center employees talking on headphones and looking at computer screens

Call Center Fraud Is Rising – Here’s How to Fight Back

By Milind Borkar, Illuma

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Silent Security: How passive voice biometrics defends against fraud

By Milind Borkar, Illuma

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voice sound wave

Credit Union Contact Centers Are Under Attack – Is Yours Protected?

By Illuma

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Fed’s Michael Barr Urges Financial Institutions to Combat Deepfakes With Advanced AI

By Milind Borkar, Illuma

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CUNA Strategic Services connects credit unions to innovative, industry-specific solutions that help drive membership growth and operational excellence at an attractive price.

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