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Operations Article Compliance Cybersecurity & Fraud Protection Member Engagement Membership Finance Loans TraceSecurity Case Study Carefull Webinar ADVANTAGE Data & Analytics Agility Recovery Illuma Market Share Eltropy Deposits Infographic Nasdaq Verafin Resource Guide Finalytics.ai Wealth Management Wipfli Envisant CSS CNote Debbie Constant NewtekOne Sharetec Casap Eko Podcast InterLutions White Paper Homethrive Strivve Video Goalsetter Report MessagePay HuLoop Amazon Business Ranqx SilverSky Sparrow

people looking at a helpdesk screen on a laptop

Can You Use Passive Voice Authentication for More Secure Helpdesk Calls?

By Milind Borkar, Illuma

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young women in a call center having a conversation

How Voice Security AI Cuts Average Handle Time Without Cutting Corners

By Milind Borkar, Illuma

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contact overlay of someone working on a laptop

Synth Identity Fraud & Synthetic Voices: How they’re reshaping contact center risk profiles

By Milind Borkar, Illuma

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Fraud-as-a-Service: Sophisticated fraud tools are mainstream

By Milind Borkar, Illuma

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WyHy FCU exterior shot

WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%

By Milind Borkar, Founder/CEO, Illuma

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Why Your Contact Center May Be at Greater Risk in 2025-26

By Milind Borkar, Illuma

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AI’s Growing Threat to Digital Channels

By Milind Borkar, Illuma

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call center employees talking on headphones and looking at computer screens

Call Center Fraud Is Rising – Here’s How to Fight Back

By Milind Borkar, Illuma

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Silent Security: How passive voice biometrics defends against fraud

By Milind Borkar, Illuma

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Credit Union Contact Centers Are Under Attack – Is Yours Protected?

By Illuma

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