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Operations Article Member Engagement Membership Compliance Cybersecurity & Fraud Protection Finance Loans Case Study Webinar ADVANTAGE Data & Analytics Carefull Infographic Agility Recovery Illuma TraceSecurity Resource Guide Envisant Nasdaq Verafin Constant Prisma Campaigns Sharetec NewtekOne Deposits Wealth Management Arkatechture Eltropy Market Share Wipfli CNote CSS Finalytics.ai Goalsetter Debbie Eko White Paper Casap InterLutions MessagePay Peacefully Report Podcast Ranqx Amazon Business SilverSky Sparrow Tetto 5G

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Financial Plus Credit Union Cuts Authentication Time 93% and AHT 14% With Voice Biometrics

By Illuma

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smiling call center representatives

What If Credit Union Call Centers Had Extra Time on Every Call?

By Milind Borkar, Illuma

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CSS Webinar Series: Safeguarding Your Credit Union’s Future (Beating Fraudsters at Their Own Game)

A free webinar brought to you by CUNA Strategic Services, Carefull, Illuma, and Nasdaq Verafin

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CUNA Strategic Services

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Latest Fraud Trends Hitting the Banking Sector

By Milind Borkar, Illuma

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call center employees taking phone calls

Enhancing Banking Call Center Fraud Prevention With Voice Biometrics

By Milind Borkar, Illuma

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Frictionless Authentication Using Passive Voice Biometrics in Banking Call Centers

By Milind Borkar, Illuma

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people looking at a helpdesk screen on a laptop

Can You Use Passive Voice Authentication for More Secure Helpdesk Calls?

By Milind Borkar, Illuma

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WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%

By Milind Borkar, Founder/CEO, Illuma

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woman call center representative

The Real Cost of Contact Center Authentication: ROI for Voice Authentication

By Milind Borkar, Founder/CEO, Illuma Part four of a four-part series.

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The Real Cost of Contact Center Authentication: Member Time

By Milind Borkar, Founder/CEO, Illuma Part three of a four-part series.

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CUNA Strategic Services connects credit unions to innovative, industry-specific solutions that help drive membership growth and operational excellence at an attractive price.

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