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AI and How Deepfake Voice Attacks Are Reshaping Contact Center Security
By Milind Borkar, Illuma
Illuma
Jan 22, 2026
Can You Use Passive Voice Authentication for More Secure Helpdesk Calls?
By Milind Borkar, Illuma
Illuma
Jan 5, 2026
How Voice Security AI Cuts Average Handle Time Without Cutting Corners
By Milind Borkar, Illuma
Illuma
Dec 4, 2025
Fraud-as-a-Service: Sophisticated fraud tools are mainstream
By Milind Borkar, Illuma
Illuma
Nov 5, 2025
WyHy Federal Credit Union Reduces Verification Time 83% and Cuts Abandon Rate 50%
By Milind Borkar, Founder/CEO, Illuma
Illuma
Oct 14, 2025
Why Your Contact Center May Be at Greater Risk in 2025-26
By Milind Borkar, Illuma
Illuma
Sep 30, 2025