Credit Union Contact Centers Are Under Attack – Is Yours Protected?

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By Illuma

Fraud is hitting credit unions harder than ever – and your contact center is a primary target. Voice cloning, social engineering, and account takeovers are bypassing traditional security questions with ease. Download this case studay to see how Empower Federal Credit Union protected more than 30,000 members in just six months using IllumaSHIELD™ – boosting fraud prevention while delivering a faster, more seamless contact center experience.

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Illuma

Illuma, a Credit Union Service Organization (CUSO), specializes in voice authentication software that replaces traditional knowledge-based authentication practices in call centers. Illuma provides frictionless voice authentication and fraud prevention for credit union contact centers to substantially reduce call handle times, improve member experience, and increase account security.

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