Illuma

STRENGTHENING CREDIT UNION ANTI-FRAUD MEASURES

Modern voice security for credit unions.

Illuma is a fintech leader and the only credit union service organization (CUSO) dedicated to delivering real-time voice security solutions purpose-built for credit unions.  

Its flagship platform, IllumaSHIELD™, combines AI-powered voice biometrics, advanced fraud defense, adaptive multi-factor authentication, and human + AI collaborative intelligence to secure every member interaction.

ILLUMA SOLUTION

Secure every conversation. Strengthen every relationship.

Illuma Shield™ Voice Security

IllumaSHIELD Voice Security secures conversations in real time, protecting contact centers, agents, and account holders while eliminating friction. Built for modern voice channels, it combines AI-driven voice intelligence with a layered, adaptive approach to stop fraud while keeping interactions fast and seamless. IllumaSHIELD unifies voice authentication, fraud defense, collaborative intelligence, and multi-factor authentication to verify legitimate callers, detect voice-based threats, and apply step-up security only when needed. The result is stronger security, shorter calls, reduced fraud risk, and rapid time-to-value, with deployment measured in days.

PROVEN SOLUTION

Illuma in action

>87%
reduction in authentication time.
Up to 30%
reduction time in average handle time (AHT).
Deployment
in days, not months.

“This was a very seamless implementation process. We greatly value Illuma’s ongoing investment in their technology and dashboards, which provide us with seamless insights into our team’s performance. There’s virtually no additional maintenance or support that we need.”

Janis Lunger
VP Member Contact Center, Empower FCU

THE RIGHT SOLUTION FOR YOUR CREDIT UNION

Affordable for credit unions of every size.

Illuma stands as a trusted partner to credit unions navigating the evolving risks of the voice channel – bringing together deep industry expertise, AI-driven innovation, and a relentless focus on member experience. Credit unions will benefit from:

  • Fraud defense protecting every interaction
  • Trusted, seamless, member-first experiences
  • Optimize contact center performance with greater efficiency
Want to learn more?