CUNA is now America’s Credit Unions. A stronger voice to advance the credit union industry.
By Ken Lowy, NewtekOne May 29, 2024
As of May 10, 2024, SBA Complete, one of the more prominent loan services providers (LSP) in the U.S., has officially canceled its services. It's a major disruption causing a lot of challenges for credit unions and other lenders. In this article, we'll investigate the impact of the closure, how to navigate a sea of looming uncertainty, and provide some actionable strategies for the future.
SBA Complete's sudden cessation of services had an immediate effect on credit unions and other lenders including:
All of this adds to an increased administrative burden on credit union staff and increases the risk of failing to meet SBA regulatory compliance.
SBA Complete ceasing services is a severe economic disruption that has the potential to cause ripple effects across the broader SBA loan market. One immediate effect could be the slowdown in issuing SBA loans. Should that happen, it will have a potentially devastating effect on the 33.3 million small businesses in the US that rely on these loans for growth and operations. This in turn will affect the 61.6 million employees – 47.1 percent of the private workforce.
Considering small businesses contribute over $16.2 trillion to the US economy, disruptions in getting SBA loans could have catastrophic economic impacts (SBA.gov) (First Bank). And according to a November 2023 report from PYMNTS, only 47% of mid-sized businesses have financing sources and sufficient access to credit. It's even worse in smaller businesses, where just 28% have access to corporate credit cards. Toss in a volatile election year, and one can imagine a perfect storm brewing for the remainder of 2024 heading into 2025.
Finance can be a fickle industry. SBA Complete's failure is case in point. For that reason alone, credit unions need contingency plans that include backup LSPs. But it goes beyond just that. Preparing for potential future disruptions is also needed for long-term resilience (SBA.gov).
Now, perhaps more than ever in the wake of SBA Complete's shutdown, investing in internal loan capabilities is critical for credit unions. Investing in staff training, increasing AI-based technology, and dialing in loan management systems feel more like a requirement rather than an option. Key areas of focus Include:
1. Training and Development:
2. Investment in Technology:
3. Process Improvement:
4. Compliance and Risk Management:
It's now inevitable. The closure of SBA Complete adds to the challenges credit unions and lenders face moving into the future. That's why it's critical for credit unions to begin aggressively adopting strategies, improving internal capabilities, and leveraging readily available resources. Now, perhaps more than ever, it's crucial to stay informed, prepared, and resilient in the face of continuing disruptions.
As one of the largest SBA lenders in the US, NewtekOne offers an LSP solution backed by knowledgeable staff who have processed over $3 billion in loans. With over 20 years of experience, the NewtekOne team is here to help and answer any questions you may have. As subject matter experts, we are committed to ensuring you achieve your desired outcomes during this disruption.
Connect with NewtekOne to learn more.
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