Illuma

STRENGTHENING CREDIT UNION ANTI_FRAUD MEASURES

Frictionless voice authentication and fraud prevention.

Illuma provides frictionless voice authentication and fraud prevention for credit union contact centers to substantially reduce call handle times, improve member experience, and increase account security. 

The platform continuously analyzes the unique characteristics of a speaker’s voice and calling device using state-of-the-art signal processing, machine learning, and AI to validate caller identity without requiring security Q&A or spoken password phrases.

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HOW DEBBIE DRIVES MEMBERSHIP

Rewarding smart financial behaviors, connecting Gen Z with credit unions.

Debbie is an online platform that primarily helps younger consumers build smart financial behaviors. Every time a Debbie user reaches a financial milestone, they receive a cash reward that can only be accessed through a credit union account. The platform streamlines membership applications to unlock those rewards, bringing instant deposits and members to your credit union.

ILLUMA SOLUTION

Protect and delight your members.

Illuma Shield™

Iluma’s flagship product is a real-time voice authentication and fraud prevention service for credit union call centers. The platform passively analyzes a member's voice over natural conversation, replacing traditional and intrusive authentication processes like knowledge-based authentication, or KBA (such as mother’s maiden name, social security number, last transactions, etc.). Voice authentication results in higher authentication accuracy in a fraction of the time.

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PROVEN SOLUTION

Illuma in action

>90%
of members are happy to enroll in voice authentication.
2 Minutes
saved per call by automating voice authentication.
$2 Million
in funding from the US Dept. of Homeland Security helped establish Illuma.
“We evaluated several solutions to reduce friction in the authentication process at our contact center. Illuma Shield was by far the best. In less than six months since launch, over 39,000 TDECU members have enrolled their voiceprints and hundreds of new members are enrolling every day. Our members can’t get over how easy it is to use the system.”

- Quaite Dodson, Director of Member Experience, TDECU

THE RIGHT SOLUTION FOR YOUR CREDIT UNION

An anti-fraud partner that listens to you.

Credit unions need the most advanced fraud prevention technology, and their members deserve it. Now, state-of-the-art voice authentication is available without an enterprise budget. As a committed CUSO, Illuma makes sure credit unions can access affordable and effective solutions that are easy to implement and use. Credit unions can also benefit from:

  • Increased operational efficiencies with significantly reduced call times
  • Greater fraud protections for the credit union and its members
  • Enhanced member engagement, satisfaction and trust
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ILLUMA RESOURCES