By Eltropy
Featured Speakers: Jenifer Piper (VP of Member Management at P1FCU), Chasmine McIntosh (VP of Digital Banking at Cobalt Credit Union), Carmen Torres (VP of Digital Communications at Credit Union of Texas)
For credit unions and community banks, Voice remains the #1 channel consumers trust most. But traditional phone systems are straining under the weight of higher expectations, tighter budgets, and leaner teams.
That’s why Eltropy AI Voice isn’t just another channel – it’s the most important call your institution can answer.
Watch this exclusive session to see how forward-thinking institutions like P1FCU, Cobalt CU, and Credit Union of Texas are transforming everyday calls into efficient, impactful conversations that deliver value for both consumers and employees.
Key takeaways include:
- The State of Consumer Calls Today: Discover how institutions are currently handling calls, where the friction lies, and what consumers expect that traditional systems can’t deliver.
- Why AI Voice, Why Now: Hear real results from institutions already using AI Voice, faster service, stronger experiences, and freed-up staff time.
- Client Spotlights: Candid leadership perspectives on:
- Their implementation experience with Eltropy as a partner
- How their teams have felt through the transition
- Early signals that AI Voice is delivering value to consumers
- Lessons learned, they’d offer to peers considering the journey
- Fireside Chat + Audience Q&A: Listen as Lisa Hong, senior implementation manager at Eltropy, shares drawing on her personal relationships with each leader, ensuring the discussion goes deeper into what really mattered most for their institutions.
- Sneak Peek: AI Voice 2.0: Get an exclusive look at what’s coming next: more powerful consumer experiences, enhanced employee tools, and advanced management insights.
Connect with Eltropy to learn more.
