LAFCU’s Zero-Delay Payment Revolution: Payments as simple as texting “Yes”

By

By Eltropy

Since 1936, Los Angeles Federal Credit Union (LAFCU) has stood as a pillar of financial support for its community, and they knew their members deserved better than outdated desktop-optimized payment systems that made paying loans a chore. With Eltropy Collections 2.0, they flipped the script on collections. With just a simple text message, members can now pay early, on the go, and without ever logging into complicated portals.

They experienced a staggering 3.5x surge in payment volume and a 22%+ faster payment turnaround – all while keeping the experience seamless and stress-free. Dive into the full story to discover how LAFCU leveraged Eltropy to transform payments, boost engagement, and set a new industry benchmark for credit unions everywhere.

Connect with Eltropy to learn more.

View the case study

Picture of Eltropy

Eltropy

Eltropy is the leading digital conversations platform for community financial institutions (CFIs). Its AI-driven communication tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy's platform, CFIs can connect with their consumers anytime, anywhere via text, video, secure chat, co-browsing, screen sharing, and chatbot technology – all integrated into a single platform.

Author

Recommended For You