How Los Angeles FCU Increased Loan Payments, Reduced Call Center Stress and Improved Delinquencies
By
MessagePay
By MessagePay
MessagePay allowed Los Angeles FCU members to transact loan payments via SMS, removing the need for employee assistance and logging into an account. This proactive approach led to significant shifts in loan payments, delinquency rates, call center stress, and member trust and loyalty at LAFCU.
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