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CSS Webinar Series: Safeguarding Your Credit Union’s Future (Protecting Members From the Impact of Rising Delinquencies)

July 1, 2024

A free webinar brought to you by CUNA Strategic Services, Constant, Eltropy, and MessagePay.

Featured Speakers: Barb Lowman, CSS; Catherine York Powers, Constant; Brianne Gumper, Eltropy; and Cristiano Pesci, MessagePay

Credit union delinquency ratios continue to rise post-COVID, and credit risk remains an NCUA supervisory priority for 2024, putting more pressure on credit unions to balance risk management with the desire to help member borrowers facing financial hardships.

In this webinar, you’ll gain insight into some of the ways your credit union can leverage innovation and technology to ease the stress for members to communicate about their financial hardships and assist them proactively, putting their financial health front and center.

Listen in for a comprehensive discussion as Barb Lowman, President of CUNA Strategic Services, moderates this panel of experts who explored the opportunities to protect members from the impact of rising delinquencies, providing a world class member experience, while managing expenses by leveraging technology and workflow automation.

Key topics for discussion included:

  • NCUA’s focus on lending program soundness and credit union risk management
  • Key challenges for credit unions as delinquency rise
  • The importance of effective member communication
  • The value of automating workout plans for hardship and collections
  • Best practices for a credit union to leverage technology to drive operating efficiencies and streamline member engagement

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About Constant

Constant reduces tedious, manual efforts in loan operations by automating back-office tasks so members can manage their loans entirely online.

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About Eltropy

Eltropy, the industry’s first AI-driven digital conversation platform for community financial institutions (CFIs). AI-driven communication tools to empower CFIs to communicate, automate, improve operations, and grow consumer base.

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About MessagePay

MessagePay provides a modern, streamlined payment platform for modern members. By implementing the MessagePay solution, credit unions can offer their members a simple, convenient alternative to loan payments, account funding and more. 

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