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GROWING CREDIT UNION LOANS

Reimagining the loan servicing experience.

Constant has evolved the loan servicing experience from manual to digital self-service, reshaping the operations landscape and helping credit unions grow through meaningful interactions with their members.

Discover the only solution that fully automates all loan servicing tasks out of the box - so account holders can self-serve in digital banking – and credit unions can drive income and retention.

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HOW DEBBIE DRIVES MEMBERSHIP

Rewarding smart financial behaviors, connecting Gen Z with credit unions.

Debbie is an online platform that primarily helps younger consumers build smart financial behaviors. Every time a Debbie user reaches a financial milestone, they receive a cash reward that can only be accessed through a credit union account. The platform streamlines membership applications to unlock those rewards, bringing instant deposits and members to your credit union.

CONSTANT SOLUTION

Fully automated loan servicing.

Income Builder

The sale of loan protection products typically occurs at loan origination, often resulting in missed opportunities for both credit unions and their borrowers. Income Builder enables credit unions to offer extended warranty, GAP, debt protection, auto insurance, and other products continuously throughout the loan lifecycle and in digital banking, ensuring borrowers receive relevant product suggestions, enhancing the likelihood of acceptance, and increasing overall member satisfaction.
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Modern Loan Servicing (MLS)

MLS is a fully tailored, white-labeled SaaS platform that automates loan servicing efforts based on a credit union’s specific policies, eligibility rules, and configurations. With more than 25 automated workflows, including due date changes, payoff quotes, payment skips, and even short-term disaster relief plans, credit unions can deploy new features or change policies and rules with no code changes.

MLS supports personal, auto, and recreational loans as well as HELOCs, mortgages, and credit cards.
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Live Agent

With Live Agent, front line employees in the call center or branch can guide members through the same experience that members who self-serve receive, ensuring credit union policies are applied consistently across channels, speeding up response times, and reducing errors.

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PROVEN SOLUTIONS

Constant in action

99%
decrease in servicing costs with self-serve.

THE RIGHT SOLUTION FOR YOUR CREDIT UNION

Drive new revenue in loan operations.

Constant thinks about loan operations differently. By moving resolution efforts online, Constant converts servicing requests, like a payoff quote on letterhead, into an origination opportunity – improving member service and driving new revenue. In addition, credit unions can benefit from:

  • Targeted, automated offers members will act on
  • Increased non-interested income
  • Empowered frontline employees
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CONSTANT RESOURCES