Modernizing Authentication: InTouch CU's Leap to Agentic Trust With Eltropy x IDgo

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By Eltropy

Featured Speakers: Kristen Schmieg, SVP & Chief Digital Officer at InTouch Credit Union; Rocky Scales, CEO of IDgo; and Abhishek Tiwari, Chief Product Officer at Eltropy

Your members already proved who they are, so why are you still quizzing them on every call?

Watch this replay as we reveal how InTouch Credit Union replaced slow, knowledge-based questions with device-based authentication, building persistent trust across live and AI channels, and giving their team time back to focus on what matters most. It’s not just faster verification.

It’s the trust foundation your AI strategy has been waiting for.

Key takeaways:

  1. Beyond the Security Question: A Faster Path to Member Trust
    Take a look at InTouch’s authentication experience before the shift, and see how they moved from slow verification to fast, secure device-based authentication that confirms identity in seconds.

  2. The Launchpad for Intelligent, Agentic Service
    Explore why certainty in member identity is essential to scaling AI voice and automated interactions, and how it helped InTouch double AI Voice performance.

  3. Reimagining Contact Center: More Time for the Moments That Matter
    Uncover the practical methods to return hundreds of capacity hours to live representatives each month.

Connect with Eltropy to learn more.

Watch the webinar

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Eltropy

Eltropy is the leading digital conversations platform for community financial institutions (CFIs). Its AI-driven communication tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy's platform, CFIs can connect with their consumers anytime, anywhere via text, video, secure chat, co-browsing, screen sharing, and chatbot technology – all integrated into a single platform.

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