By Eltropy
Featured Speakers: Jenifer Piper, VP of Member Service & Sales at P1FCU; Carmen Torres, VP Digital Communications, CUTX; Hessa Lucas, Project Manager, Cobalt CU; and Lisa Hong, Director of Onboarding at Eltropy
The era of the “simple chatbot” is over. While Generative AI started the conversation, Agentic AI is finishing the work. For Credit Unions, the challenge is no longer just answering a member’s question; it’s about resolving their needs autonomously, securely, and end-to-end.
But with so many new terms: Generative AI, AI agents, automation, copilots, and Agentic AI, it’s becoming harder for credit union leaders to separate hype from reality. In this webinar, we’ll break down what Agentic AI really means for credit union contact centers and how AI Voice and Chat agents are transforming member service.
Key takeaways include:
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The AI Moment in Contact Centers: Why AI has become the biggest conversation in member service and why the era of simple chatbots and legacy IVRs is coming to an end.
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Why Traditional Contact Center Technology Falls Short: Learn how legacy IVRs, disconnected communication channels, and rule-based bots struggle to meet modern member expectations.
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Governance Matters – Safe AI for Financial Services: See how Eltropy's Agentic AI is built with governance at its core - operating within strict authorization controls, comprehensive audit logging, secure data boundaries, and approved SOPs to ensure every AI-driven action is compliant, transparent, and trusted.
Connect with Eltropy to learn more.
