Who is interface.ai?
interface.ai is a market-leading provider of Intelligent Self-Service for credit unions. interface’s Artificial Intelligence acts as a “personal bank teller” to help members 24/7 through every step of their journey from being a prospect to achieving financial wellness.
interface.ai currently powers several credit unions across North America, has enabled millions of dollars in savings for its CU customers, and is one of the fastest-growing credit union providers, growing at over 1500% just in the last year.
How a strategic alliance with interface.ai benefits credit unions
Self-service was never designed for the challenges of the new normal.
Since the pandemic, CUs are observing a sustained increase in call volumes, significant abandonment rates in the range of 20 to 30%, increased call wait times by 15% to 20%, issues with hiring for member support roles, & increased instances of fraud.
Given these challenges, interface.ai has introduced a new suite of products that will not only solve these issues but will also help CUs to leapfrog from digital to Intelligent Self-Service.
Intelligent Self-Service will enable CUs to create efficiencies through automation, have highly personalized member communications, offer industry-best security, and also create new sources of revenues.
As part of the Intelligent Self-Service suite, interface.ai’s flagship product — the ‘AI-powered Phone Banking’, where the AI is available on the call center, is a solution that has won numerous awards, including the CUNA Councils & Finovate ‘Best of Show’ awards. This solution has been revolutionizing credit union call centers by "transforming call centers from a cost center to a revenue center".
With this solution credit unions can :
- Provide instant responses to members 24/7
- Ensure zero call wait times and abandonment rates, instantly improving service levels
- Instantly improve service levels
- Offer human-like experiences while automating over 60% of calls within 60 days
- Be compliant with the new FFIEC guidelines by providing the highest level of security
Why is interface.ai the top choice for credit unions?
With superior natural language processing capabilities and over 60+ out of the box solutions designed for credit unions, here is why else credit unions are choosing interface.ai:
- Credit Union Core: The founding team hailing from a credit union background.
- Pay for Performance: With interface.ai, you only pay when the member inquiry is automated. Otherwise, you don't.
- AI Fine-Tuning (Fully-Managed Service) at no cost: interface.ai provides a dedicated team to improve your AI on an ongoing basis. This includes implementation, setup & maintenance, ongoing AI training, and any new integrations at no cost.
Connect with interface.ai
Talk to one of our CUNA Strategic Services alliance managers to learn more about interface.ai. We’ll help you identify and evaluate the best solution for your credit union.
interface.ai has exclusive pricing and solutions reserved for CUNA Strategic Services and the credit unions and leagues we work with.