By Eltropy
When ACFCU reopened its remodeled headquarters, it didn’t just modernize its space – it transformed its operational engine. Powered by Eltropy’s Unified Platform, the credit union gained real-time visibility into lobby traffic, reduced wait times, and aligned staffing with actual member demand. What began as a check-in solution became a vital system to streamline operations, boost accountability, and elevate service delivery.
The impact extended across the organization. HR used the platform to keep staff informed via text, while frontline teams embraced it through hands-on training and real-time feedback. For IT and digital leaders, it signaled a shift to a future-ready infrastructure that seamlessly blends in-person and digital member engagement. ACFCU’s journey shows the power of uniting operations, technology, and people through one smart platform.
