Eltropy
Eltropy is the leading digital conversations platform for community financial institutions (CFIs). Its AI-driven communication tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy's platform, CFIs can connect with their consumers anytime, anywhere via text, video, secure chat, co-browsing, screen sharing, and chatbot technology – all integrated into a single platform.
How a strategic alliance with Eltropy benefits credit unions
Eltropy's partner program is world-class, offering integration, reseller, and referral opportunities to drive mutual success. With a strong focus on credit unions, Eltropy understands your unique needs and provides tailored solutions, addressing overlooked challenges. Going beyond chat-based solutions, Eltropy's Digital Conversations Platform, including Video Banking, empowers CFIs to deliver sophisticated digital banking services directly to members’ homes or screens.
Partnering with industry leaders, Eltropy demonstrates its commitment to collaboration and innovation. This dedication to partnership and a cutting-edge digital communications platform sets Eltropy apart from the competition.
Why choose Eltropy
Eltropy's Digital Conversations Platform is specifically designed for credit unions. It provides them with the communications technology to offer their members both seamless digital conversations and in-branch services. It's a powerful combination of automated, AI-driven features like text messaging, video banking, secure chat, co-browsing, screen sharing, and chatbot conversations.
With Eltropy's Video Banking, credit union members can use immersive video rooms – whether from home or when they walk into a branch – for quick and efficient tasks like opening accounts and applying for loans. With dual-cursor co-browsing sessions, credit union agents can guide members through web pages, ensuring they find what they need.
Credit unions on the Eltropy platform can now expand their revenue-generating services beyond the branch by leveraging digital channels. This includes vital services like loan processing and account opening, allowing them to serve consumers whenever and wherever they prefer.
The Eltropy platform allows interactions to start with a text, chat, audio or video call, giving users the flexibility to choose the communication channel that suits them best. And with Eltropy's secure and compliant texting platform, members enjoy the most convenient and direct form of engagement.
Connect with Eltropy
Talk to one of our CUNA Strategic Services alliance managers to learn more about Eltropy. We’ll help you identify and evaluate the best solution for your credit union.
Eltropy has exclusive pricing and solutions reserved for CUNA Strategic Services and the credit unions and leagues we work with.
on-demand webinar
Beyond Limits: Transforming Member Experience With AI
Get a first-hand view of how credit unions and community banks are adopting AI technology, all while thoroughly grasping and mitigating associated risks.
article
Eltropy’s Unified Platform: The Key to Streamlining CFI Operations
In the rapidly evolving world of community financial institutions (CFIs), operational efficiency and member satisfaction are paramount.
on-demand webinar
Unlock the Future of Communication for CFIs
Say goodbye to complexity and hello to seamless efficiency with the industry's most complete digital conversation platform, built for CFIs like yours.
on-demand webinar
Combating Rising Delinquency Rates With Concise Digital Communication
See how more than 500 community financial institutions have benefited from the power of digital conversations.
article
Understanding AI-Infused Contact Centers: A Comprehensive Guide
Learn about AI in the contact center to gain a deeper understanding of how leveraging this technology can help optimize your member service operations.
case study
Affinity Plus FCU Drives Growth With Eltropy’s Digital Conversations Solution
When it comes to implementing a digital conversations platform, the real challenge for most financial institutions is getting their members comfortable with digital adoption.
on-demand webinar
Cracking the Code on ChatGPT
Tabletop testing is being increasingly required for organizations of all sizes. But what is tabletop testing and how should you handle it?
article
Mastering the Art of Call Center Communication for Community Financial Institutions
When it comes to consumer satisfaction it’s easy to get caught up in some of the flashier things – fancy furnishings or prizes for enrolling in a service, for example. However, at the end of the day, the number one thing consumers want from their community financial institution is prompt, reliable and clear communication.
case study
Interview With Jenny Neubeck, Director, Remote Services of Affinity Plus FCU
With branches closed and call volume at an all-time high, learn how one credit union soft launched a digital communication solution to connect with their members.
article
Using Text to Improve the Collections Experience for Members and Staff
Hughes FCU needed another channel to contact members who don’t pick up the phone. Texting provided an effective way to open communication and proactively offer assistance.