Eltropy
The best text messaging platform for credit unions
Who is Eltropy?
Eltropy enables credit unions to communicate with members over text message in a secure and TCPA-compliant way. Using Eltropy’s platform, lending, collections, sales, marketing, service, risk management, internal communications and other teams at credit unions can leverage text messaging to boost member engagement and enhance the member experience. Eltropy also integrates with IT systems, such as Symitar and Corelation, and provides member engagement insights.
How a strategic alliance with Eltropy benefits credit unions
Engage your credit union’s members purposefully on their preferred platform—texting.
The days of struggling with delayed responses from members and missing document submission deadlines are about to end. Just implement text messaging and beat the race with time. Eltropy is a trusted provider and ensures you’re getting the most from your member engagement while staying secure and compliant.
Understand trends using Eltropy’s insight-driven dashboard that helps you compose highly targeted messages and deliver the most relevant content.
Eltropy is committed to providing the best product and service. They offer onsite and web-based training, without any additional charges, to ensure credit union customers are using the award-winning platform to the fullest. They also provide informative webinars, newsletters and other customer-only information from our team of industry experts.
Why choose Eltropy
Eltropy is built and designed specifically for credit unions. Eltropy’s team of experts will help your credit union engage with members in a TCPA-compliant manner.
Connect with Eltropy
Talk to one of our CUNA Strategic Services alliance managers to learn more about Eltropy. We’ll help you identify and evaluate the best solution for your credit union.
Eltropy has exclusive pricing and solutions reserved for CUNA Strategic Services and the credit unions and leagues we work with.
on-demand webinar
Combating Rising Delinquency Rates With Concise Digital Communication
See how more than 500 community financial institutions have benefited from the power of digital conversations.
article
Understanding AI-Infused Contact Centers: A Comprehensive Guide
Learn about AI in the contact center to gain a deeper understanding of how leveraging this technology can help optimize your member service operations.
case study
Affinity Plus FCU Drives Growth With Eltropy’s Digital Conversations Solution
When it comes to implementing a digital conversations platform, the real challenge for most financial institutions is getting their members comfortable with digital adoption.
on-demand webinar
Cracking the Code on ChatGPT
Tabletop testing is being increasingly required for organizations of all sizes. But what is tabletop testing and how should you handle it?
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Mastering the Art of Call Center Communication for Community Financial Institutions
When it comes to consumer satisfaction it’s easy to get caught up in some of the flashier things – fancy furnishings or prizes for enrolling in a service, for example. However, at the end of the day, the number one thing consumers want from their community financial institution is prompt, reliable and clear communication.
case study
Interview With Jenny Neubeck, Director, Remote Services of Affinity Plus FCU
With branches closed and call volume at an all-time high, learn how one credit union soft launched a digital communication solution to connect with their members.
article
Using Text to Improve the Collections Experience for Members and Staff
Hughes FCU needed another channel to contact members who don’t pick up the phone. Texting provided an effective way to open communication and proactively offer assistance.
article
Call Center Fraud Prevention: Tips and Tools for Credit Unions
In this article, we’ll explore the steps credit unions can take to prevent call center fraud.
case study
Interview With Jennifer Goodall, CEO of Community Service CU
on-demand webinar
Navigating Rocky Labor Markets Through Empowering Your Team
It seems like the only thing for certain with the state of labor markets is they're anything but. Between an economic rollercoaster, shifts in work cultures and growing remote options, labor markets have never been more challenging. So, how can credit unions thrive in the face of staffing woes?