CUNA is now America’s Credit Unions. A stronger voice to advance the credit union industry.
Constant's executives, experienced in managing billions in retail debt, grew frustrated with legacy core system constraints and manual operations. They boldly transitioned loan servicing from manual to digital self-service, reshaping the operations landscape. Constant’s mission is to empower members to self-serve online and help credit unions grow through meaningful interactions with their members.
Credit unions, like most financial institutions, struggle with servicing loans, credit cards, mortgages and HELOCs due to the manual nature of loan operations. This means credit unions:
Until now. By automating loan operations efforts and allowing members to self-serve, credit unions can:
Constant thinks about loan operations differently. They fully automate servicing, which is the only way members can resolve issues online without live agent assistance. By moving these efforts online, Constant converts servicing requests, like a payoff quote on letterhead, into an origination opportunity. For example, Constant’s platform asks members why they’re requesting a payoff (selling, refi, etc.) and then directs them to apply for a new loan – avoiding member flight. They have automated more than 25 workflows that are currently manual for most credit unions today. Many of these workflows lead to increased fee and/or interest income resulting from a loan servicing action a member takes.
Talk to one of our CUNA Strategic Services alliance managers to learn more about Constant. We’ll help you identify and evaluate the best solution for your credit union.
Constant has exclusive pricing and solutions reserved for CUNA Strategic Services and the credit unions and leagues we work with.
Products & Services
Lending & Operations
article
Constant
July 08, 2024
Part Two: By understanding the hardship types and available programs, it’s easy to match the program to the hardship reason to create a board-approved policy. Dive into the finer details in part two of this article.
on-demand webinar
Constant | Eltropy | MessagePay
July 01, 2024
Learn how to protect members from the impact of rising delinquencies, providing a world class member experience, while managing expenses by leveraging technology and workflow automation.
June 25, 2024
Credit unions can now earn insurance and loan protection fee income in digital banking.
May 21, 2024
Learn about member journeys that convert to fee income (and those that don't).
May 13, 2024
Learn how to develop a policy that facilitates timely and straightforward assistance to members.
March 22, 2024
Find out what steps you can take to set up fair and equitable hardship assistance programs and make them widely available to credit union members while mitigating credit risk.
March 04, 2024
Learn how to reduce delinquency through avoiding short payoffs and providing early-stage hardship relief and move to untapped revenue streams related to auto payoffs.
January 22, 2024
What's driving short payoffs? Members often don't know the estimated payoff in online banking is not an official payoff quote.
December 04, 2023
With rising costs and unemployment, escalating borrowing rates, and dwindling savings, credit union members face the very real threat of not meeting their financial obligations, including loan repayments.
case study
November 09, 2023
Learn how Constant CULS borrowers service their own loans in online banking.
October 06, 2023
Credit unions can take proactive steps to keep members out of delinquency as the economy impacts small business.
October 04, 2023
Student loans payments, lower savings, and higher living costs are creating the perfect storm that could impact repayment of other debts.
September 21, 2023
Get the most out of your digital investments by implementing self-service resolution.
August 31, 2023
Learn how to automate loan operations, empower members to resolve requests online and prepare for any shift in the market.
August 23, 2023
Credit unions have experienced a remarkable surge in loan origination over the past few years. According to recent data from the National Credit Union Administration (NCUA), credit unions' loan portfolios have grown by an average of 8% annually since 2015.