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CUNA is now America’s Credit Unions.
A stronger voice to advance the credit union industry.

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Constant

Constant's executives, experienced in managing billions in retail debt, grew frustrated with legacy core system constraints and manual operations. They boldly transitioned loan servicing from manual to digital self-service, reshaping the operations landscape. Constant’s mission is to empower members to self-serve online and help credit unions grow through meaningful interactions with their members.

How a strategic alliance with Constant benefits credit unions

Credit unions, like most financial institutions, struggle with servicing loans, credit cards, mortgages and HELOCs due to the manual nature of loan operations. This means credit unions:

  • Can’t grow loan/card portfolios without new full-time employees
  • Rely on older core processing systems that limit automation
  • Require members to call or visit the branch for simple loan management tasks

Until now. By automating loan operations efforts and allowing members to self-serve, credit unions can:

  • Immediately reduce operating costs
    • A $3.4 billion CUSO reduced call volume by 16%, eliminated back-office work queues and pushed call center volume online
  • Accelerate new, personalized product offers based on actions members take while managing their loans
  • Retain members and empower them to self-serve with digital conversations that focus on retention

Why choose Constant?

Constant thinks about loan operations differently. They fully automate servicing, which is the only way members can resolve issues online without live agent assistance. By moving these efforts online, Constant converts servicing requests, like a payoff quote on letterhead, into an origination opportunity. For example, Constant’s platform asks members why they’re requesting a payoff (selling, refi, etc.) and then directs them to apply for a new loan – avoiding member flight. They have automated more than 25 workflows that are currently manual for most credit unions today. Many of these workflows lead to increased fee and/or interest income resulting from a loan servicing action a member takes.

Connect with Constant

Talk to one of our CUNA Strategic Services alliance managers to learn more about Constant. We’ll help you identify and evaluate the best solution for your credit union.

Constant has exclusive pricing and solutions reserved for CUNA Strategic Services and the credit unions and leagues we work with.

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Short Payoffs: Small Write Offs Add Up to Big Losses

Constant

January 22, 2024

What's driving short payoffs? Members often don't know the estimated payoff in online banking is not an official payoff quote.

on-demand webinar

Default Risk: Cash-Strapped Members Need Proactive Hardship Assistance

Constant

December 04, 2023

With rising costs and unemployment, escalating borrowing rates, and dwindling savings, credit union members face the very real threat of not meeting their financial obligations, including loan repayments.

case study

How This CUSO Drastically Reduced Inbound Call Volume

Constant

November 09, 2023

Learn how Constant CULS borrowers service their own loans in online banking.

article

Delinquency Watch: Small Business Pressures Impact Credit Union Members

Constant

October 06, 2023

Credit unions can take proactive steps to keep members out of delinquency as the economy impacts small business.

article

The Triple Threat: Student Loans, Diminished Savings, and Soaring Heating Costs

Constant

October 04, 2023

Student loans payments, lower savings, and higher living costs are creating the perfect storm that could impact repayment of other debts.

article

Why Your Digital Self-Service Initiatives Are Underperforming

Constant

September 21, 2023

Get the most out of your digital investments by implementing self-service resolution.

on-demand webinar

Navigating Economic Uncertainty: Credit Union Loan Source’s $1B Growth Story with Constant

Constant

August 31, 2023

Learn how to automate loan operations, empower members to resolve requests online and prepare for any shift in the market.

article

Bracing for Impact: The Unexpected Challenges With the Loan Surge

Constant

August 23, 2023

Credit unions have experienced a remarkable surge in loan origination over the past few years. According to recent data from the National Credit Union Administration (NCUA), credit unions' loan portfolios have grown by an average of 8% annually since 2015.