CUNA Strategic Services newest alliance provider Illuma Labs, a Credit Union Service Organization (CUSO), offers the real-time voice authentication and fraud prevention solution Illuma Shield. This technology is designed to decrease the surge in fraud targeting credit union contact centers, while increasing the speed and efficiency in which a member can be positively identified.
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POPwelcome is the best way to engage with your members through the digital channel of their choice: chat, voice or video. Your member service representatives can answer questions, co-browse webpages and seamlessly transition the call to voice or video to elaborate on available products and services.
Learn how this new feature can help your credit union drive greater member satisfaction.