CUNA is now America’s Credit Unions. A stronger voice to advance the credit union industry.
By Eltropy April 2023
A free webinar brought to you by CUNA Strategic Services and Eltropy.
One of the most significant challenges that contact centers face when it comes to efficiency is managing the balance between delivering an exceptional experience and reducing the amount of time agents spend on each interaction. This balance is critical because callers want quick and easy resolutions but also want to feel valued and heard.
Watch our latest on-demand webinar, led by Tammy Washington and Brianne Gumper, who bring a combined 15 years of experience in their contact centers.
We discussed:
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Eltropy enables credit unions to communicate with members over text message in a secure and TCPA-compliant way. Using Eltropy’s platform, lending, collections, sales, marketing, service, risk management, internal communications and other teams at credit unions can leverage text messaging to boost member engagement and enhance the member experience. Eltropy also integrates with IT systems, such as Symitar and Corelation, and provides member engagement insights.