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Making a Modernized Contact Center for Today’s Members

By Eltropy
April 2023

A free webinar brought to you by CUNA Strategic Services and Eltropy.

One of the most significant challenges that contact centers face when it comes to efficiency is managing the balance between delivering an exceptional experience and reducing the amount of time agents spend on each interaction. This balance is critical because callers want quick and easy resolutions but also want to feel valued and heard.

Watch our latest on-demand webinar, led by Tammy Washington and Brianne Gumper, who bring a combined 15 years of experience in their contact centers.

We discussed:

  • The top issues hampering contact centers today and how to address them
  • How the use of digital communication channels can alleviate a number of aches and pains
  • Examples of what it takes to enable a modern contact center
  • A live demo on how the use of an integrated conversations platform can truly modernize your contact center  

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About Eltropy

Eltropy enables credit unions to communicate with members over text message in a secure and TCPA-compliant way. Using Eltropy’s platform, lending, collections, sales, marketing, service, risk management, internal communications and other teams at credit unions can leverage text messaging to boost member engagement and enhance the member experience. Eltropy also integrates with IT systems, such as Symitar and Corelation, and provides member engagement insights.