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Neighborhood Credit Union - The Impact and Evolution of Nick (virtual assistant)

January 24, 2023

Due to the pandemic, Neighborhood CU experienced a 10-15% increase in call center calls. This higher call volume led to an increase in their abandonment rates from 5-8% to 15 - 20%. Learn how Neighborhood CU implemented Nick, a virtual assistent, that would helped them eliminate bottlenecks in the call center & improve member service levels.

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About is a market-leading provider of Intelligent Self-Service for credit unions. interface’s Artificial Intelligence acts as a “personal bank teller” to help members 24/7 through every step of their journey from being a prospect to achieving financial wellness. currently powers several credit unions across North America, has enabled millions of dollars in savings for its CU customers, and is one of the fastest-growing credit union providers, growing at over 1500% just in the last year.