Neighborhood Credit Union - The Impact and Evolution of Nick (virtual assistant)
January 24, 2023
Due to the pandemic, Neighborhood CU experienced a 10-15% increase in call center calls. This higher call volume led to an increase in their abandonment rates from 5-8% to 15 - 20%. Learn how Neighborhood CU implemented Nick, a virtual assistent, that would helped them eliminate bottlenecks in the call center & improve member service levels.
interface.ai is a market-leading provider of Intelligent Self-Service for credit unions. interface’s Artificial Intelligence acts as a “personal bank teller” to help members 24/7 through every step of their journey from being a prospect to achieving financial wellness.
interface.ai currently powers several credit unions across North America, has enabled millions of dollars in savings for its CU customers, and is one of the fastest-growing credit union providers, growing at over 1500% just in the last year.