Interview With Jennifer Goodall, CEO of Community Service CU
When Covid hit, call centers became overwhelmed and credit unions had a hard time keeping or recruiting staff.
Learn how one credit union implemented a solution that reduced their call center costs by 64% in one year.
Eltropy enables credit unions to communicate with members over text message in a secure and TCPA-compliant way. Using Eltropy’s platform, lending, collections, sales, marketing, service, risk management, internal communications and other teams at credit unions can leverage text messaging to boost member engagement and enhance the member experience. Eltropy also integrates with IT systems, such as Symitar and Corelation, and provides member engagement insights.