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Dover FCU – Impact and Evolution of ‘Beau’

December 20, 2022

Dover FCU (DFCU), a credit union that prided itself on member service, was facing increased demand on their call center, resulting in increased call abandonment rates and call wait times. With the member interaction volumes also predicted to go up in the coming years, DFCU understood that options such as hiring, outsourcing, or setting up an overflow call center would only be short-term fixes. The CU was on the lookout for a scalable solution that would help them maintain high service levels and be efficient in the long run.

Read more to learn how DFCU’s implementation of an AI driven virtual assistant enhanced its member experience from digital to AI-first and enabled highly personalized and instantaneous engagement with members.

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About interface.a.i. is a market-leading provider of Intelligent Self-Service for credit unions. interface’s Artificial Intelligence acts as a “personal bank teller” to help members 24/7 through every step of their journey from being a prospect to achieving financial wellness. currently powers several credit unions across North America, has enabled millions of dollars in savings for its CU customers, and is one of the fastest-growing credit union providers, growing at over 1500% just in the last year.