How This CUSO Drastically Reduced Inbound Call Volume
November 9, 2023
In 2021 & 2022, Credit Union Loan Source was rapidly growing their portfolio of auto loan participations. Faced with hiring challenges, the management team made a bold decision to drive more borrowers online and automate loan servicing requests.
With Constant's help, the CUSO was able to increase digital engagement, eliminate many back office work queues, and reduced inbound call volume by 2,400 calls per month!
Constant's executives, experienced in managing billions in retail debt, grew frustrated with legacy core system constraints and manual operations. They boldly transitioned loan servicing from manual to digital self-service, reshaping the operations landscape. Constant’s mission is to empower members to self-serve online and help credit unions grow through meaningful interactions with their members.