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Why Banks and Credit Unions Need Specialized AI Providers With Domain Expertise to Capitalize on the Next Generation of Generative AI Agents

By Srinivas Njay, Founder and CEO,
July 11, 2024

In banking and financial services, staying ahead of technological trends is crucial. The next generation of generative AI agents, specifically designed as knowledge assistants, are about to revolutionize the way banks and credit unions operate, particularly in customer or member service and call center environments. However, to fully capitalize on the potential of these advanced AI solutions, financial institutions must turn to specialized AI providers with deep domain expertise.

The Rise of Generative AI in Banking

Generative AI, which leverages advanced machine learning algorithms to generate human-like text and responses, represents a significant jump ahead in artificial intelligence. For banks and credit unions, this technology offers a significant opportunity to enhance customer interactions, streamline operations, and deliver personalized experiences at scale.

Generative AI agents, such as's Sphere, are designed to function as multimodal, ChatGPT-like assistants, providing knowledge assistance to agents, tellers, and bankers. Sphere offers a seamless integration of text, visual elements, mouse interaction, audio, and video inputs and outputs, enabling versatile interactions while supporting different communication preferences. This ensures that staff have everything they need at their fingertips to provide the best answers to customer inquiries.

The Importance of Domain Expertise

While the promise of generative AI is compelling, its successful implementation in the banking sector hinges on one critical factor: domain expertise. Here’s why:

Regulatory Compliance and Security: Banks and credit unions operate in a heavily regulated environment. Specialized AI providers with domain expertise understand the unique regulatory requirements and security protocols necessary to protect sensitive customer information. They can design AI solutions that not only comply with industry regulations but also proactively address potential security risks.

Pre-Trained Solutions: Generic AI solutions often fall short in meeting the specific needs of financial institutions. Domain experts develop pre-trained AI solutions that are configured to the unique operational workflows and customer service requirements of banks and credit unions. These AI solutions must also include secure pre-built integrations with banking and credit unions’ systems and technologies. This ensures that the AI agents can seamlessly integrate into existing systems and processes.

Enhanced Customer Experience: Customers expect quick, accurate, and personalized responses to their inquiries. AI providers with banking expertise can train generative AI agents on industry-specific terminology, products, and services, using proprietary data enabling them to deliver more accurate and relevant information. This leads to higher customer satisfaction and loyalty.

Operational Efficiency: Knowledge assistants like those enabled by Sphere can significantly reduce the time it takes for agents, tellers, and bankers to find the information they need. Domain expertise allows AI providers such as to identify and prioritize the most critical knowledge areas, streamlining information retrieval and boosting overall operational efficiency.

Continuous Improvement: The banking industry is constantly evolving, with new products, services, and regulations emerging regularly. There is a tremendous amount of risk if the right solutions are not selected. AI providers with domain expertise ensure that their AI solutions and models are continuously learning and improving overall performance which lead to further efficiencies keeping banks and credit unions at pace with innovation while contributing to the bottom line.

Capitalizing on the Next Generation of Generative AI

To capitalize on the next generation of generative AI agents, banks and credit unions should seek out specialized AI providers who combine cutting-edge technology with deep domain expertise., with its Sphere AI co-pilot, exemplifies this approach by offering a multi-modal AI solution that enhances the capabilities of both customer service agents and banking staff.

By partnering with AI providers who understand the intricacies of the banking industry, financial institutions can unlock the full potential of generative AI. This not only enhances customer interactions but also drives operational efficiency, compliance, and security, ensuring a competitive edge in the ever-evolving financial services sector.

In conclusion, the future of banking lies in leveraging specialized AI solutions that combine generative AI technology with domain expertise. As banks and credit unions navigate the complexities of digital transformation, partnering with providers like can pave the way for a more efficient, customer-centric, and innovative banking experience.

At, we are committed to empowering banks and credit unions with the latest advancements in AI technology. Our Sphere AI co-pilot is designed to provide unparalleled knowledge assistance, helping your staff deliver exceptional customer service every time. Contact today to learn more about how our specialized AI solutions can transform your banking operations.

About is a market-leading provider of Intelligent Self-Service for credit unions. interface’s Artificial Intelligence acts as a “personal bank teller” to help members 24/7 through every step of their journey from being a prospect to achieving financial wellness. currently powers several credit unions across North America, has enabled millions of dollars in savings for its CU customers, and is one of the fastest-growing credit union providers, growing at over 1500% just in the last year.