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CUNA is now America’s Credit Unions.
A stronger voice to advance the credit union industry.

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Intelligent Virtual Agent (IVA)

Eltropy’s Intelligence Virtual Agent (IVA) is a managed, omnichannel conversational AI automating frontline service across chat, and voice.

Eltropy IVA frees up a credit union’s human agents to handle complex and unique issues that build relationships with members.

With Eltropy IVA and human agents, credit unions can provide better service to members at a lower cost.

  • Built on the industry’s first soup-to-nuts banking AI stack embedded in the industry’s first enterprise-wide digital conversations platform designed specifically for credit unions
  • Comes with a library of 400+ intents commonly seen in a credit union’s frontline service
  • Eltropy IVA seamlessly integrates agent transfers to Eltropy’s communication channels and third-party phone systems via PSTN dial-out or SIP transfer

Why we like this solution:

  • Consolidate vendors
  • Provide self service capabilities to members

Deflect and resolve high-volume/low-value calls to eliminate wait times