Intelligent Virtual Agent (IVA)
Eltropy’s Intelligence Virtual Agent (IVA) is a managed, omnichannel conversational AI automating frontline service across chat, and voice.
Eltropy IVA frees up a credit union’s human agents to handle complex and unique issues that build relationships with members.
With Eltropy IVA and human agents, credit unions can provide better service to members at a lower cost.
- Built on the industry’s first soup-to-nuts banking AI stack embedded in the industry’s first enterprise-wide digital conversations platform designed specifically for credit unions
- Comes with a library of 400+ intents commonly seen in a credit union’s frontline service
- Eltropy IVA seamlessly integrates agent transfers to Eltropy’s communication channels and third-party phone systems via PSTN dial-out or SIP transfer
Why we like this solution:
- Consolidate vendors
- Provide self service capabilities to members
Deflect and resolve high-volume/low-value calls to eliminate wait times