2023: Biometrics & Privacy Laws for Voice Recognition Technology
April 5, 2023
Regulations vary widely by state when it comes to matters such as:
- Notices and disclosure
- Retention limits for voiceprints
- Rules for obtaining member consent
- Breach notification requirements
This updated white paper provides an overview of voice biometrics and privacy, as well as best practices for implementing Illuma Shield™️ in credit union call centers to support compliance with regulatory requirements and guidelines.
Illuma, a Credit Union Service Organization (CUSO), specializes in voice authentication software that replaces traditional knowledge-based authentication practices in call centers. Illuma provides frictionless voice authentication and fraud prevention for credit union contact centers to substantially reduce call handle times, improve member experience, and increase account security.
The company’s platform, Illuma Shield™, continuously analyzes the unique characteristics of the speaker’s voice and calling device using state-of-the-art Signal Processing, Machine Learning, and Artificial Intelligence. This proprietary voice authentication system rapidly and seamlessly validates the identity of callers during natural conversation without requiring security Q&A or spoken password phrases.