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Managing Vendor Issues and Challenges at Your Credit Union

November 12, 2024
1:00 p.m. CT (11:00 a.m. PT, 12:00 p.m. MT, 2:00 p.m. ET)

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A free webinar brought to you by CUNA Strategic Services and Venminder.

Featured Speaker: Christine Kitamura

When you have an issue with a vendor, do you have a system in place to identify, manage, and track that vendor issue? Your credit union should have an issue management process as unaddressed issues can lead to more significant problems in the future.

By incorporating standardized issue management procedures, you can ensure that your credit union’s reputation and members are protected. This session will guide you through handling any vendor issues that may arise and provide valuable tips for resolving these challenges.

Key takeaways include:

  • Defining vendor issues
  • Why issue management is important
  • Where issue management lives in the third-party risk management lifecycle
  • What to do when you experience a vendor issue
  • Tips to solve challenges with issue management