How to Effectively Evaluate a Vendor’s Performance
A free webinar brought to you by CUNA Strategic Services and Venminder.
While your credit union may review the various risks with a vendor before and during the relationship, are you also reviewing how they’re performing? Make sure they’re providing the results that are expected.
This webinar session will cover the components of vendor performance management. We’ll discuss basics like the difference between a service level agreement and key performance indicator and more in depth items like planning performance reviews and handling performance issues.
Watch this session to learn:
- Why your credit union needs to do performance management
- 4 main performance management components
- Performance metrics
- Performance reviews
- Best practices