How One Credit Union Reduced Call Volume by 25%

By MessagePay
September 28, 2023

Credit Union of America used texting communication and text-to-pay functionality with MessagePay to reduce their inbound call volumes by 25% and increase payments 178% when compared to prior functionality.

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About MessagePay

MessagePay provides a modern, streamlined payment platform for modern members. By implementing the MessagePay solution, credit unions can offer their members a simple, convenient alternative to loan payments, account funding and more. MessagePay provides access to customized payment reminders and easy, two-tap payments via the SMS service on a member’s mobile device. MessagePay also provides payments over the phone and web and supports multiple payments methods. Fast, easy, and secure payments for members wherever they may be.

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