Rocket Collector Helps Organize Collections for Members First Community CU

The collections process for credit unions can be difficult to manage. With multiple employees working as collectors and various tasks being implemented, staying organized becomes a challenge.

Members First Community Credit Union needed a solution that not only streamlined collections, but also provided tools for the staff to be able to learn the process on their own. When deciding on a provider, the credit union based their choice on cost, ease of use, the ability to assign accounts to collectors and the ability to use core information for member accounts.