When a branch outage occurs, the impact extends far beyond the physical building. For credit unions, continuity depends on the intersection of facilities readiness and workforce readiness – and that requires close alignment between operations, IT, and HR.
In today’s environment of power instability, extreme weather, hybrid work models, and elevated member expectations, credit unions must plan not only for where teams will work during an interruption, but how they will work, who will be available, and what support systems must be in place.
Credit unions face two accelerating challenges:
These incidents can shut down a branch for hours or weeks.
These issues can compound operational downtime.
The strongest continuity strategies pair physical recovery resources with workforce-ready processes. Three solutions stand out:
Provides an immediate, fully equipped environment for staff to resume service – even in parking lots or alternate locations.
Ensures employees can continue operations securely if the building is inaccessible, with tested access to core systems and communications.
Testing Validates that the branch can remain safe and functional during a power failure—supporting both member service and employee working conditions.
When members lose access to a branch, they judge the credit union by how quickly service is restored. When employees feel supported and informed, they deliver better service – even during crises.
By bridging the needs of both facilities recovery and workforce continuity, credit unions improve resilience, compliance readiness, and member experience.
Agility Recovery supports credit unions with the tools, resources, and testing strategies to ensure operations continue smoothly – no matter what interrupts your branch.
Connect with Agility Recovery to learn more.