By Eltropy
Early-stage collections at First City Credit Union were once managed by costly third-party providers, an approach that left little room for real member connections. Nearly $90,000 a year went to outsourced calls that focused on transactions, not trust.
That’s when First City chose to flip the model. By bringing Eltropy and Akuvo together, they reimagined collections as a relationship-building experience, turning payment reminders into smart, secure text conversations that members actually engage with. Read the full story to see how First City saved $48,000 annually in just three months and built a collections model rooted in empathy, not enforcement.
Connect with Eltropy to learn more.