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Preventing Fraud in Digital Channels

Written by Eltropy | May 13, 2024

By Eltropy

Financial institutions (FI) and their consumers face a growing volume of fraud attacks each year. According to this FTC report, consumers lost over $5.8 billion in 2021, up 70% over 2020. While there are many types of frauds FIs have to deal with, the ones that are within the scope of this white paper include the two most common around digital communication:

  • Member Phishing Scams
  • Inbound Contact Center Scams