By Eltropy
Since 1936, Los Angeles Federal Credit Union (LAFCU) has stood as a pillar of financial support for its community, and they knew their members deserved better than outdated desktop-optimized payment systems that made paying loans a chore. With Eltropy Collections 2.0, they flipped the script on collections. With just a simple text message, members can now pay early, on the go, and without ever logging into complicated portals.
They experienced a staggering 3.5x surge in payment volume and a 22%+ faster payment turnaround – all while keeping the experience seamless and stress-free. Dive into the full story to discover how LAFCU leveraged Eltropy to transform payments, boost engagement, and set a new industry benchmark for credit unions everywhere.
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