By Eltropy
Featured Speakers: Josh Herzog, Chief Operating Officer at KPCU, and Lisa Hong, Director of Onboarding at Eltropy
Consumer expectations have moved beyond scripted bots, but has your contact center? Join us as we unveil how KeyPoint Credit Union moved beyond legacy intent-based bots and built a smarter, more capable contact center with Eltropy Agentic AI.
See what it takes to build a contact center that helps consumers get things done and gives frontline teams more time to focus on what matters. It’s not just another upgrade. It’s a blueprint for the next generation of consumer service.
Key takeaways:
The bot plateau: Why the Future Demands More – Consumer expectations are evolving faster than scripted bots can keep up. Step inside KeyPoint’s contact center before Eltropy, and discover why a routine AI upgrade wasn’t enough.
The agentic AI leap: From Intent to Intelligent Support – Go behind KeyPoint’s decision to expand into Agentic AI that understands context and helps consumers get things done while giving frontline teams more time to focus on what matters.
A real customer story: From AI Ambition to Everyday Impact – Hear the strategies, implementation choices, and partnership insights that helped KeyPoint turn Agentic AI from a promising concept into everyday support across channels.
Connect with Eltropy to learn more.