By Amy Pals and Kelly Balodis, Client Service Managers at InterLutions
Most employees admit they don’t fully understand how their health plans and benefit offerings work.
They usually learn after receiving a bill
Or, after struggling to understand a claim
Or, after realizing a provider was out-of-network
Or, after trying to figure out what an HSA actually does
Too often, employees learn how their benefits work only after encountering a problem. When that happens, many turn first to HR for guidance on questions such as:
Claims and ID cards
Payroll deductions and benefit elections
HSAs, HRAs, and FSAs
Carrier portals and billing issues
Qualifying events and network providers
Healthcare and employee benefits have become increasingly complex, yet HR teams must address these questions while also managing compliance, onboarding, payroll, employee relations, recruiting, leaves, and many other responsibilities.
InterLutions was built to answer that question. As an employee benefits CUSO, we serve as an extension of credit union HR teams, helping them navigate complex benefits questions and challenging employee conversations.
That support may involve explaining how a plan works, troubleshooting a claim issue, or helping employees understand the resources available to them.
And sometimes it simply means helping HR teams know where to go for answers when difficult questions come up.
Providing employees with competitive benefits is not just about offering health coverage. It also means ensuring that employees and HR teams feel supported as they navigate those benefits.
If these challenges feel familiar, you are not alone. InterLutions can serve as an extension of your team, providing coordinated strategies and practical support for employees and HR.
Connect with InterLutions for a brief 10-minute conversation about how we can strengthen your benefits support strategy.