Power Faster Conversations, Fewer Distractions & Better Outcomes for CFIs

By Utkarsh Shankar, Product Manager, Eltropy

When a consumer walks into a branch, they expect eye contact, clarity, and confidence.

That same expectation carries into the digital realm, especially when the first “hello” comes through a message or video call. But far too often, frontline staff are let down by the very tools meant to empower them. Tabs crash. Session times out. Notifications go missing. Conversations stall. And ultimately, the trust you’ve worked hard to build takes a hit.

At Eltropy, we believe your teams deserve better. That’s why we’re thrilled to introduce the Eltropy Desktop App – a purpose-built app for credit unions and community banks designed to eliminate distractions, boost responsiveness, and ensure seamless engagement.

Why We Built It?

Eltropy started as a browser-based solution used by a few agents and has now evolved into a full-scale communications platform supporting entire departments across branches. However, as this usage grew, so did the demands for performance, reliability, and control. And, while the browser version of Eltropy continues to deliver outcomes, it also introduces certain limitations:

• Agents lose productivity when browser tabs are accidentally closed or sessions time out.
• Resource-heavy usage can impact performance, especially on older devices.
• Real-time notifications aren’t always reliable unless the browser remains active.
• Microphone and camera permissions vary across browsers, affecting video and voice call quality.

The Eltropy Desktop App is designed to eliminate all of these friction points.

The Eltropy Desktop App: Built for the way you work

• Performance & Responsiveness: App launches faster and uses fewer system resources than the browser version, even on lower-end machines.
• Real-time Alerts: Agents receive instant call & message notifications, even when the app is minimized.
• Connection Stability: With features like auto-reconnect for dropped calls, your team stays connected, no matter the network conditions.
• Media Device Handling: Direct access to audio and video input/output (microphones, speakers, and cameras) ensures smoother voice and video interactions with fewer technical interruptions.
• Security & Compliance: Features like auto-logoff and real-time logging align with IT policies and FFIEC security expectations.

Ideal for Scaling Teams

Whether you’re rolling out video banking, expanding contact center teams, or doubling down on digital engagement, the Desktop App can be the foundation. It reduces the risk of dropped sessions, improves agent responsiveness, and ensures consistent communication across your teams. In fact, all new video banking deployments going forward will be built on the Desktop App by default, a testament to the reliability and experience it offers.

It’s not just a new way to access Eltropy. It’s a better way to empower your agents – and better serve your consumers.

Connect with Eltropy if you’re interested in testing the Desktop App in your environment or want to learn more.