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CSS Webinar Series: Safeguarding Your Credit Union’s Future (Protecting Members From the Impact of Rising Delinquencies)

June 26, 2024
2:00 p.m. CT (12:00 p.m. PT, 1:00 p.m. MT, 3:00 p.m. ET)

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This new monthly webinar series from CSS will take on the hot, priority topics in the movement and connect you with alliance providers who can help you safeguard your credit union against threats and bridge the gaps that prevent your credit union from growing and thriving.

A free webinar brought to you by CUNA Strategic Services, Constant, Eltropy, and MessagePay.

Featured Speakers: Barb Lowman, CSS; Catherine York-Powers, Constant; Brianne Gumper, Eltropy; and Cristiano Pesci, MessagePay 

Credit union delinquency ratios continue to rise post-COVID, and credit risk remains an NCUA supervisory priority for 2024, putting more pressure on credit unions to balance risk management with the desire to help member borrowers facing financial hardships.

In this webinar, you’ll gain insight into some of the ways your credit union can leverage innovation and technology to ease the stress for members to communicate about their financial hardships and assist them proactively, putting their financial health front and center.

Join us for a comprehensive discussion as Barb Lowman, President of CUNA Strategic Services, moderates this panel of experts who will explore opportunities to protect members from the impact of rising delinquencies, providing a world class member experience, while managing expenses by leveraging technology and workflow automation.

Key topics for discussion include:

  • NCUA’s focus on lending program soundness and credit union risk management
  • Key challenges for credit unions as delinquency rise
  • The importance of effective member communication
  • The value of automating workout plans for hardship and collections
  • Best practices for a credit union to leverage technology to drive operating efficiencies and streamline member engagement