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Demystifying the Agent Desktop: Bridging Your Fragmented Call Center Processes

July 28, 2022
1:00 pm CT (2:00 pm ET, 12:00 pm MT, 11:00 am PT)

A free webinar brought to you by CUNA Strategic Services and CUE.

Many think that additional training for their call center agents is the key to increasing productivity and customer satisfaction. Even though this is what all the online gurus say, when you dive deeper, you discover that the problem isn’t training. The problem lies with not having the systems and tools you need to empower your agents to do their jobs better.

Right now, most credit union systems and tools are too fragmented and disconnected to be effective.  

Learn how credit unions can use an agent desktop to improve member AND staff satisfaction, leading to a decrease in attrition of both.