One of the areas most ripe for a massive return on investment is leveraging self-service kiosks as central transaction stations for both clients and staff. Repurposing this technology can drastically reduce teller, equipment and branch footprint requirements.
One appealing complement to the self-service kiosk is to equip associates with portable devices that pair with the kiosks. This approach can enable staff to queue up transactions and fulfill them at the kiosk when customers need full service or monitor activity and step in as needed when assisted service will suffice.
This fluid pairing provides the first step into introducing in-branch self-service, while still offering versatility by enabling both clients and associates to complete transactions without having to log in and out of accounts or shift to workstations.