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Navigating the Evolving Landscape of Vendor Management in Credit Unions

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By Kelli Silvernale, Vice President, CUVM
February 8, 2024

Effective vendor management is the cornerstone of operational excellence in credit unions. With the ever-evolving landscape of regulations, risk considerations, and cost pressures, managing your vendor relationships effectively is more crucial than ever. Navigating this space requires a clear understanding of key principles and practical tools to ensure compliance, optimize performance, and ultimately, drive value for your credit union.

The regulatory framework surrounding vendor management can feel like a maze, but it's essential to know your way around. Familiarize yourself with key regulations like GLBA, FFIEC IT Exam Guidelines, and NCUA's Third-Party Risk Management guidance. These set the boundaries for vendor relationships and help you mitigate potential risks.

Conducting Thorough Due Diligence

Before inviting a vendor into your ecosystem, perform thorough due diligence. This involves a deep dive into their financial stability, security practices, operational effectiveness, and adherence to relevant regulations. Don't settle for cursory assessments; go beyond the surface to uncover potential issues before they become problems.

Monitoring Performance and Holding Vendors Accountable

Once onboard, consistently monitor and assess your vendors' performance. Track service levels, response times, incident resolution rates, and cost adherence. Analyze data regularly to identify areas for improvement and hold your partners accountable for their commitments.

Optimizing Costs and Negotiating Effectively

Vendor management isn't just about compliance; it's also about maximizing value. Negotiate optimal pricing, leverage volume discounts, and explore alternative solutions to ensure you're getting the most out of every vendor relationship.

Embracing Technology to Streamline Processes

Technology can be your ally in managing vendor relationships. Automated platforms can streamline tedious tasks like contract renewals, performance monitoring, and risk assessments, freeing up your team to focus on strategic initiatives.

Building Strong Partnerships

Remember, your vendors are more than just contractors; they're partners in your credit union's success. Foster open communication, collaborative problem-solving, and transparent information sharing. Building strong, mutually beneficial relationships leads to better performance and shared growth.

Mastering the Art of Vendor Management

By prioritizing these key principles and utilizing available tools, you can transform vendor management from a burden to a source of strength for your credit union. Empower your operations team with the knowledge and confidence to navigate the intricacies of vendor relationships, ensuring compliance, optimized performance, and ultimately, a stronger, more vibrant credit union for your members.

Ready to Master the Landscape?

CUVM offers comprehensive vendor management solutions, including automation, risk assessments, and compliance support. Remember that building a strong program starts with knowledge and proactive management. Use this field guide as your starting point and master the landscape of vendor management for the benefit of your credit union and its members. Connect with CUVM to learn more.


About CUVM

Currently serving over 200 credit unions in 36 states, CUVM offers a cost-effective and dependable way to manage vendor regulatory due diligence. It offers a holistic approach to managing contracts that takes the burden off credit unions’ already full plate. The streamlined vendor management process saves time and resources, and may even lower operational expenses for your credit union.