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Voice authentication and fraud prevention

Illuma Shield, the flagship product at Illuma Labs, is a real-time voice authentication and fraud prevention service for credit union call centers. Illuma Shield passively analyzes a member's voice over natural conversation, replacing traditional and intrusive authentication processes like knowledge based authentication, or KBA (i.e., mother’s maiden name, social security number, last transactions, etc.). Voice authentication results in higher authentication accuracy in a fraction of the time.

Why we like this solution: 

  • Win-win for members and the credit union
  • Less frustration, more security
  • A unique, innovative approach to member security
  • Cost-effective way to reduce risks

Learn more about Illuma Labs’ solutions

Talk to one of our CUNA Strategic Services alliance managers to learn more about these products and services. We’ll help you identify and evaluate the best solution for your credit union, and you’ll get access to our exclusive negotiated pricing.