A free webinar brought to you by CUNA Strategic Services and Agility Recovery
Speakers: Barb Lowman, President, CSS, and Emily Gaul, VP of Operations, Agility Recovery
Branch revitalization is an investment in the future of your credit union – but without the right planning, it can also introduce operational risk, member disruption, and staff strain. Hear from two experienced industry leaders as they share practical insights on how to prepare for a successful branch revitalization project while protecting what matters most: uninterrupted service, member trust, and employee productivity.
Watch this session to hear CSS President, Barb Lowman and Agility Recovery’s VP of Operations, Emily Gaul, as they cover best practices for planning ahead, identifying continuity risks, and cost-effective approaches to keep branches operational during construction or renovation. Credit union professionals will walk away with actionable strategies to modernize facilities without sacrificing the member experience – or day-to-day operations – along the way.
Key takeaways include:
How to prepare your team, members, and vendors before a revitalization project begins to minimize surprises and avoid operational gaps
Common continuity risks during branch renovations and how to mitigate them without disrupting member service or staff productivity
Strategies for keeping branches operational during construction, including temporary workspace, power, and access considerations
Best practices for communicating with members and employees throughout the revitalization process to maintain trust and confidence
Lessons learned from real-world revitalization projects that credit unions can apply to future branch upgrades
Connect with Agility Recovery to learn more.