A Platform That Works Across Teams: Transforming Lending, Collections, Contact Centers and More

A free webinar brought to you by CUNA Strategic Services and Eltropy

Presenters: Saahil Kamath, Head of AI, Eltropy; Michael Vazquez, Solutions Engineering, Eltropy; Brad Shafton, SVP of IT & Digital at Magnifi Financial

In today’s fast-moving world, every department – whether it’s lending, collections, contact center, or operations – is being asked to do more with less, serve smarter, and move faster. Watch this high-impact session on how Eltropy’s Unified Conversations Platform is empowering credit unions to deliver seamless, secure, and intelligent interactions across the entire member journey.

From AI copilots in the contact center to automated loan follow-ups, video-enabled consultations, and smarter routing – see how your teams can unlock efficiency, boost engagement, and deliver better outcomes with one integrated solution.

Key takeaways include:

• How a single AI-powered platform can streamline member conversations across text, voice, video, chat, and email
• Use cases across departments: lending, collections, contact center, operations, and beyond
• Live demo of automation and AI in action
• Cost savings and vendor consolidation strategies that free up budget and resources
• Customer voices: Real-world ROI – reducing call volumes, increasing member satisfaction, and accelerating loan conversion, and more

Connect with Eltropy to learn more.